Trust center
Clarity for publishing, enquiring and deciding.
This centre brings together the approved statements that accompany property publication and request processing within CARACOL.
Version 2026-09 · v1
Cookie policy
At CARACOL we only use the cookies and local storage the platform needs to work and to remember your choices. We do not use advertising, cross-site tracking or third-party analytics cookies. That is why we do not ask…
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Listing accuracy, verification and location
A CARACOL listing has to be useful for making a decision and safe for whoever sells or leases. These are the rules we follow to publish it, keep it current and remove it. Before publication A CARACOL team member…
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Marketing authorisation
When you present a property to us for sale or lease, you authorise us to market it on the terms described here. The financial terms and duration are set in the brokerage agreement we sign with you. What you authorise…
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Photographs and visual material
Photographs decide whether someone visits a property. That is why they must be good and, above all, honest. What we publish Photographs and videos showing the property in its current condition. Floor plans and virtual…
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Owner, viewing and enquiry data
This document summarises how we look after the data that comes up in the day-to-day of a listing. It complements the Privacy Policy, which is the main document. Owners Your contact details are not published on the…
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Privacy policy
This policy explains what personal data CARACOL processes when you use www.caracolhn.com, write to us, list a property or work with us; what we use it for; who we share it with and how you can exercise your rights. We…
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Terms for owners and agents who list
These conditions apply to anyone who lists or markets property through CARACOL: owners, attorneys-in-fact and network agents. They complement the Terms and conditions of use. Requirements to list Prove identity and the…
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Terms and conditions of use
These terms govern the use of www.caracolhn.com, its versions in other languages and the services CARACOL provides through it (together, "the platform"). By browsing, creating an account, listing a property or sending…
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